Return Policy

Drive Solutions wants customers to be satisfied with their purchase. If you need to return a product, please review the following guidelines.

Product may be returned within the first 30 days of purchase for a refund (minus shipping and handling). All non-defective returned items are subject to a 20% restocking fee. All cables, data transfer kits, and software products will not be accepted for return/refund once the packaging has been opened. After 30 days from the purchase date, items are covered under our Warranty Replacement Policy.

Return Information

  • Before returning any product, an RMA number must be obtained by contacting us.
  • The warranty period starts from the original date of purchase.
  • RMA numbers are valid for 15 days only.
  • Credits and refunds will only be issued within 30 days of purchase. Non-defective returns are subject to a 20% restocking fee. After 30 days, RMA numbers will be issued for replacement of defective items only.
  • If products are returned without proper authorization, the customer will be responsible for arranging the pick up of this product.
  • Ship all returns to DriveSolutions.com freight prepaid. Drive Solutions, Inc. will not pay for any charges of incoming RMA shipments. Drive Solutions, Inc. will be responsible for shipping all replacement units to you.
  • All drives must be in anti-static bags and packaged in the original packaging or manufacturer approved packaging. Be careful, poor packaging may void your warranty.
  • The warranty will be voided on any product returned that has been visibly altered or damaged. If the H.D.A. or PCB seals are broken the warranty is void.
  • If your package was damaged in shipping, notify the carrier upon delivery and contact us within 48 hours of receipt.
  • If there is any discrepancy with your order, such as a missing or incorrect item, we must be notified within 48 hours of receipt.

Return Requirements

Returned items must:

  • Be in the same condition as received
  • Not have physical damage
  • Include any original packaging when available

Defective Items

If a product arrives defective or fails within the warranty period, please contact us to request an RMA (Return Merchandise Authorization).

Non-Returnable Items

Some items may not be eligible for return, including:

  • Items damaged by improper installation
  • Products modified by the customer
  • Items returned outside the return period

Refunds

Once the returned item is received and inspected, refunds will be issued to the original payment method.